Returns Information
Easy Returns
Please contact us by email (sales@rossoappliances.ie)
to create a return request
We'll get back to you within 48 hours to authorise the
return.
You can then send the product back to us via a secure
courier. You’ll need to arrange and pay for the courier,
you should also make sure the product is insured with
the courier and securely packaged for the journey.
Once we've received the product back we’ll check it over
and then contact you with the next steps.
If the item has been used or installed we will only make
a partial refund to cover the diminished value of the
product.
Our Easy Returns policy is for consumers only, if you
are one of our business customers, please check our
Commercial Terms and Conditions.
My product arrived damaged
Please contact us immediately to
sales@rossoappliances.ie to report any damage.
It's rare that a product arrives damaged but if it does
you can refuse the item at the point of delivery and it
will be returned with the driver.
For our large appliances delivered by a 2 man team we
offer an unwrapping and packaging recycle service. The
driver will unbox the product for you and wait while you
check your product. This service allows you to report
any issues at the point of delivery so the driver can
take the goods back if required, this speeds up the
process for us to send a replacement.
Please check your new item as soon as it arrives, you
should report any damage or missing items as soon as
possible. Even if you’re waiting for a kitchen fitter or
storing your items we highly recommend that you check
them for damage first. Please don’t try and fit or
install damaged items without talking to us first as you
may cause further damage.
How to report a damaged product:
Email us (sales@rossoappliances.ie) to report damaged
items and include any pictures of the damage
We will respond to you within 48 hours to inform you of
the next steps
My new product is faulty
We’ll sort it for you.
It’s worth noting that all our new products come with at
least 12 months warranty. You can contact us direct to
return a faulty product but we often find it’s useful
for you to contact the manufacturers helpline first,
they can help you diagnose the fault and try to resolve
it on the call – we find that over 50% of returns
enquiries can be resolved over the phone. If they can’t
they’ll give you a fault reference number. They can
often resolve issues quickly without the need for
further action.
How to return a product to us:
Where possible we recommend contacting the manufacturer
helpline first and obtain a fault reference number. If
an engineer has visited already and you have a reference
number from them please provide this as part of your
return request, while this isn’t necessary it does help
speed up the process.
Email sales@rossoappliances.ie to create a return
request.
We'll arrange to collect the product. You should also
make sure the product is securely packaged for the
journey. Make sure you include all accessories that
arrived with the product.
Once we've received the product back we'll check it over
and then contact you with the next steps.
We're here to help
We love speaking to our customers! We don’t hide our
contact details away, feel free to get in touch
whichever way suits you best.
See our contact page, for the
most ideal way for you to get in touch with us.